
Plan, deploy and refresh workplace devices through a cost-per-device solution shaped around your hardware, support and lifecycle requirements.
Device as a Service (DaaS) gives organisations a way to access workplace devices through an agreed cost-per-device arrangement. The solution can combine equipment with selected deployment, support, refresh and lifecycle services, depending on the scope agreed for your organisation.

Plan device costs over an agreed term rather than relying only on large, irregular purchases.

Set a clearer route for replacing equipment as requirements, performance and device age change.

Select the devices and supporting services that fit your users, locations and operational needs.

Keep access to people who can help with specifications, changes, replacements and future planning.







DaaS is not a fixed bundle. The scope should reflect what your organisation actually needs, from device selection and initial preparation to ongoing support and planned refresh.
Choose suitable business devices and accessories.
Agree which configuration, deployment or support services are required.
Set commercial terms and refresh expectations before deployment.
Start with the users, devices and business outcome. Then agree the device choice, commercial model and any deployment, support, refresh or end-of-life requirements that form part of the solution.

Discuss users, locations, specifications, volumes, timescales and support needs.

Confirm suitable equipment, service scope, commercial terms and expected refresh route.

Devices can be prepared and delivered according to the services included in the agreement.

Use the agreed account, maintenance or lifecycle support throughout the term.

Follow the agreed route for refresh, return, purchase or end-of-life handling.
The exact scope depends on the solution agreed for your organisation. The following options may be included where they are relevant to your users, devices and required outcome.
Device requirements shaped around the agreed users and business outcome.
Deployment support aligned to the agreed rollout requirement.
Support options and responsibilities defined for the agreed devices and scope.
A planned approach to tracking devices where that visibility is required.
Refresh timing and approach agreed for the solution.
A defined next step for devices when they reach the end of their intended use.

Choose Device as a Service when you want a cost-per-device model shaped around your users, devices and required outcome.
• Options may include deployment, support, tracking, refresh and end-of-life.
• Scope, responsibilities and commercial details are agreed for the requirement.

Choose IT Procurement when you want to buy devices directly or manage purchasing through an account, without adopting a DaaS model.
• Direct or account-managed purchasing.
• Appropriate when wider lifecycle services are not required as part of the purchase.
If your organisation needs wider support across sourcing, deployment, tracking, refresh and end-of-life, explore the Device Lifecycle Solution.
Common questions about scope, commercial options and choosing between DaaS and procurement.
Device as a Service is a way to equip users through an agreed cost-per-device model. The devices and any related services are shaped around the requirement.
Depending on the agreed scope, it may include devices and options for deployment, support, tracking, refresh and end-of-life. No item is included automatically.
Device choice is shaped around user and business requirements. Specific models and availability must be confirmed for the agreed solution.
They may be included where agreed. Any services, responsibilities and timescales would be set out in the solution.
DaaS is a starting point for a cost-per-device solution that may include lifecycle services. IT Procurement is more appropriate when you want to buy devices directly or manage purchasing through an account.
Refresh and end-of-life planning may be included where agreed. The timing, responsibilities and intended outcome for devices should be set out in the solution.
They depend on the agreed solution. Any term and ownership outcome must be confirmed for your specific requirement rather than assumed from a standard package.
If you need support across sourcing, deployment, tracking, refresh and end-of-life, explore the Device Lifecycle Solution. For requirements that extend beyond devices, see our Core Solutions.
Tell us about your users, devices, business outcome and required timescale so we can understand the scope you need.
Share what you know about the users or devices, required timescale and business outcome. If some details are not yet known, describe the requirement as it stands.
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